Privacy Policy

Privacy Policy for Coast and Craft This Privacy Policy explains how Coast and Craft collects, uses, stores, and protects personal information from guests, website visitors, and program participants. We are committed to safeguarding your privacy and ensuring your personal data is handled responsibly.

. Information We Collect We may collect the following types of information: Personal information such as name, email address, phone number, and postal address. Booking details including dates of stay, accommodation type, and payment information. Health and wellness information such as dietary needs, accessibility requirements, or optional information shared during sessions. Website usage data including IP address, browser type, pages visited, and cookies. Communication records such as emails, messages, and feedback forms.

. How We Use Your Information Your data may be used for retreat operations, managing bookings, scheduling sessions, and delivering wellness services. To ensure your health and safety during activities. To process payments securely. To improve programs, facilities, and guest experience. To send updates or marketing communications if you have given consent.

. Legal Basis for Processing We process personal data under the following lawful bases: Contractual necessity to fulfil your booking. Consent for optional wellness information or marketing. Legitimate interests in improving retreat operations. Legal obligations required by UK regulations.

. How We Store and Protect Your Data We use secure systems and industry‑standard safeguards to protect your information from unauthorized access, loss, or misuse. Access is limited to staff who require it to perform their duties.

. Sharing Your Information We do not sell your data. We may share information only with payment providers, wellness practitioners who need relevant details for your sessions, or legal and regulatory bodies when required by law. All third parties must comply with data protection standards.

. International Transfers If data is transferred outside the UK, we ensure appropriate safeguards such as Standard Contractual Clauses or equivalent protections.

. Your Rights Under UK GDPR, you have the right to access your data, correct inaccuracies, request deletion, restrict processing, object to processing, and request data portability. To exercise these rights, contact us using the details below.

. Cookies and Website Tracking We use cookies to improve website functionality and user experience. You can manage cookie preferences through your browser settings.

. Retention Periods We retain personal data only as long as necessary for retreat operations, legal 

compliance, or legitimate business purposes.

. Contact Us If you have questions or requests regarding this Privacy Policy, contact: 

Coast and Craft 

Email: admin@coastandcraft.com Phone: 07523009969 Address: [Insert Address]

. Updates to This Policy We may update this Privacy Policy periodically. The latest version will always be available on our website.

Terms and Conditions for Coast and Craft These Terms and Conditions outline the rules and expectations for all guests, participants, and website users of Coast and Craft. By booking, attending, or using our website, you agree to these terms.

. Bookings and Payments All bookings must be made through our official website or approved booking channels. Full payment or deposit requirements will be stated at the time of booking. You are responsible for ensuring that all personal information provided is accurate.

. Retreat Participation Guests must follow all safety instructions and respect the retreat environment. Coast and Craft reserves the right to refuse participation to anyone whose behaviour is unsafe or disruptive. Some activities may require a certain level of physical ability. It is your responsibility to assess your suitability.

. Health and Wellness Information Any health or wellness information you provide helps us tailor your experience. You are responsible for informing us of any medical conditions, allergies, or accessibility needs.

. Use of Facilities Guests must treat all Coast and Craft facilities, equipment, and property with care. Damage caused by negligence may result in additional charges.

. Liability Coast and Craft is not liable for injuries, losses, or damages that occur due to misuse of facilities, failure to follow instructions, or circumstances beyond our control. Guests participate in activities at their own risk.

. Changes to Retreats We may adjust schedules, activities, or instructors when necessary. If significant changes occur, we will notify guests as soon as possible.

. Contact For questions about these Terms and Conditions, contact: 

Email: admin@coastandcraft.com Phone: 07523009969

 Cancellation Policy for Coast and Craft This Cancellation Policy explains how cancellations, refunds, and changes to bookings are handled.

. Guest Cancellations If you need to cancel your booking, please notify us as soon as possible. Cancellations made within the timeframe stated at booking may qualify for a partial refund. Late cancellations may not be eligible for a refund.

. Retreat Cancellations by Coast and Craft If Coast and Craft must cancel a retreat due to unforeseen circumstances, guests will receive a full refund or the option to transfer to another date. We are not responsible for travel costs or other expenses incurred by guests.

. Changes to Bookings Requests to change dates or retreat options will be accommodated when possible. Changes are subject to availability and may incur additional charges.

. Non‑Attendance If you do not attend your retreat without prior notice, no refund will be issued.

. Contact For cancellation requests, contact: Email: admin@coastandcraft.com Phone: 07523009969

This Website Disclaimer explains the limitations of information provided on the Coast and Craft website.

. General Information All content on the Coast and Craft website is for general informational purposes only. We aim to keep information accurate and up to date, but we make no guarantees regarding completeness or reliability.

. Wellness and Activity Information Any wellness, craft, swimming or retreat information provided is not medical advice. Guests should consult a qualified professional for medical concerns or conditions.

. External Links Our website may contain links to external sites. Coast and Craft is not responsible for the content, accuracy, or privacy practices of third‑party websites.

. Contact For questions about this Website Disclaimer, contact: Email: admin@coastandcraft.com Phone: 07523009969